1.1 KNOCK-KNOCK”, “we”, “us”, “our”) is a company registered in Seychelles, Business Registration Number B8434552, with its registered office at Bel Ombre, Mahe, Seychelles.
1.2 We operate KNOCK-KNOCK app(“KNOCK-KNOCK app”) "KNOCK-KNOCK App" means a website, application or other technology interface made available by KNOCK-KNOCK and/or its Affiliates to Customers, on a royalty-free basis, to purchase Items and, if applicable, delivery services.
1.3 This “Purchase Policy” sets out the terms and conditions applicable to the purchase of Items from us. If you are purchasing or wish to purchase Items, please contact us at [email protected] or access the KNOCK-KNOCK app (and please note that further terms may apply to Items in addition to this Purchase Policy). If you are making a purchase online, this Purchase Policy also incorporates our website Terms of Use.
1.4 We sell Items on behalf event ofMerchants, agents, Restaurants, Wholesalers, ourselves and other persons involved in the sale and delivery of Items (“ Partner(s)/affiliate(s)”).
1.5 We sell Items on our own behalf and Partners. The number and type of Items allocated for sale by us vary on availability and/or our Partners, our discretion.
1.6 We sell Items from several distribution points, including online (app). All of our distribution points access the same system and inventory, therefore popular Items may sell-out quickly. Occasionally, additional Items may become available.
1.7 We sell different types of Items, items and packages.
1.8 In this Purchase Policy, we refer to any products and services offered for sale by us (including Items as “Items”.
1.9 Please note, Items cannot be exchanged or refunded after purchase, save as set out in clauses 10, 11 or 12 of this Purchase Policy.
1.10 Nothing in this Purchase Policy affects your statutory rights as a consumer. For further information about your statutory rights, please contact Office of Ombudsman Seychelles.
2.1 In order to set up your account you must: (a) be at least 18 years old and able to enter into legally binding contracts; and (b) follow the instructions to set up a password-protected account providing your correct full name, telephone number and email address (all your details must be kept up to date at all times).
2.2 You are solely responsible for maintaining the security of your user name and password and for all activity that occurs on your account. You shall not permit anyone other than you to use your account. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us at [email protected].
2.3 You can purchase Items for or on behalf of a company or any other legal entity but the Item shall be assigned to a natural person for their benefit and private use only (and this Purchase Policy and references to “you” refer and apply to natural persons purchasing Items and/or Items for private use only).
2.4 Please refer to our Privacy Notice and Cookies Policy for more details on how we use and protect your personal data. If we are investigating your account, or if we are investigated ourselves, you agree to comply fully with our requests for information about you and your purchases.
2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Purchase Policy or concealing your identity or other personal details.
2.6 You must not use our app or your account for any unlawful purpose or in any unlawful manner. If we discover or suspect that you have used or are using or attempting to use the KNOCK-KNOCK Services in such a way that a criminal offence has been, is being or might be committed, we are required by law to report your identity and details of such activity to the relevant authorities (and any relevant Partner).
2.7 We reserve the right to terminate your account and/or cancel any of your orders and/or prohibit you from making future orders or using the KNOCK-KNOCK app in future if: (a) any abusive or threatening behaviour is carried out by you or on your behalf or via your account; (b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account; (c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account; (d) we are ordered to do so by any legal or regulatory authority; and/or (e) you otherwise breach the terms of this Purchase Policy or any other applicable policies or terms and conditions (including any applicable Partner’s terms and conditions).
2.8 You may close your account by deleting your account or you may contact us at [email protected] so that we may close your account for you. However, please note that such closure shall not take effect until after any Items that you have purchased are delivered or cancelled by us.
2.9 Termination of your account and/or cancellations of any purchases under this Purchase Policy shall not affect our or your rights and liabilities which have accrued prior to and including the date of such termination or cancellation.
3.1 In order to make a purchase from us, you must be 18 years old or more and able to enter into legally binding contracts. If you are purchasing online, you must have a KNOCK-KNOCK app account and a valid credit or debit card issued in your name.
3.2 Any purchase from us forms a legally binding contract that is subject to: (i) this Purchase Policy; (ii) any special terms and conditions stated to be applicable to an Item; (iii) other terms and conditions of the Partner(s) and/or Affiliate(s). You should read this Purchase Policy carefully before you make a purchase.
3.3 By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Purchase Policy. If you do not agree with this Purchase Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.
3.4 We reserve the right from time to time to make changes to this Purchase Policy. Where we make any such changes, we shall post the updated version of this Purchase Policy on our website. Therefore, we recommend you check this Purchase Policy regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Purchase Policy that was published at the time of purchase. If you do not agree with any revised version of this Purchase Policy, or if you cannot comply with it, then you must not make a purchase.
4.1 All prices for Items offered for sale from us are inclusive of VAT and are broken down as follows: (a) sale price of the Item (“Sale Price”); and (b) any per-Item service or facility charges (“Service Charge”); and (c) any per-order handling and/or delivery fees (“Order Processing Fees”).
4.2 Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.
4.3 You can only purchase Items in Seychelles for delivery on Mahe Island, Seychelles, all Items are priced in Seychelles Rupees. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk.
4.4 Accepted methods of payment include Bank transfer, Visa, MasterCard and American Express debit or credit cards.
4.5 Your contract for purchase starts once we have confirmed your order and ends upon you receiving your items. However, if you have purchased an Item and you raise a complaint concerning the Item, and at our discretion we find an investigation must be commenced, your contract for purchase in relation to that product will end 14 days after the date of delivery of the product to you unless otherwise communicated to you by us. Please see clause 11 for further details.
4.6 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed via your KNOCK-KNOCK account or by emailing us at [email protected]. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.
4.7 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.
4.8 It is prohibited to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Purchase Policy, without any notice to you, and any and all Items obtained as part of such orders will be void.
4.9 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Items obtained as part of such orders will be void.
4.10 Please ensure that you read the full Item description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.
5.1 All Items will be delivered to the address provided at the time of purchase. You are responsible for providing a valid address for delivery of Items and ensuring that you are able to receive delivery of the Items (for example by ensuring that you are at the address or meeting point you provide for delivery at most within two minutes of our courier arriving at the said location).
5.2 It is your responsibility to ensure that the contact details and delivery address you have provided is correct. We will not be responsible for any costs or losses you incur if you provide an incorrect delivery address or contact details. If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed by emailing us at [email protected]. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation or you provided incorrect contact details and or delivery address. We accept no responsibility or liability for such errors or cancellations, as these are outside our control.
5.3 We shall not be liable for, and you will not be entitled to any refund if you do not ensure that you are able to receive delivery of the Items by courier (for example by ensuring that you are at the address or meeting point you provide for delivery at most within two minutes of our courier arriving at the said location); where delivery fails as a result of your failure to provide a correct delivery address and/or failure to ensure you are able to receive delivery of Items via courier, we will not be responsible for any costs or losses you incur nor do we accept responsibility or liability for such errors, as these are outside our control.
5.4 Please note, we are only responsible for Items produced and/or fulfilled directly by us. We will not be responsible for any costs or losses you incur nor do we accept responsibility or liability for products and/or services sold directly by or Partners and or Affiliates, that are produced and fulfilled by the relevant Partner/ Affiliates, who is responsible for the delivery and quality of such products and/or services. We accept no responsibility or liability for the delivery or quality of any such products and/or services except and to the extent that they are produced and/or fulfilled directly by us. If you have any queries or complaints regarding Items and couriers, please contact us using at [email protected].
6.1 We do not provide an Item Transfer service. Item Transfer is when you purchase an Item from us, our Partner(s)/affliates(s) and we are responsible for the delivery service to you, and you want the Items to be delivered to a third party at a third party address.
6.2 Item Transfer is intended to be used for transferring Items to friends and family only; you should only transfer Items to people that you know and trust. You cannot sell your Items to a third party as Item Resales, in the event that you resell your Items, your Items will automatically be cancelled.
6.3 If you transfer an Item you have purchased or that you have been transferred by someone else (‘Item transfer’), you are only facilitating another person using that Item; the contract (and associated rights and obligations) for the purchase of that Item remains between us and you (or the original purchaser as the case may be). However, all terms and conditions applicable to the use or consumption of an Item shall remain applicable to such Item.
6.4 We may cancel any transferred Items if we have grounds to suspect that they were obtained fraudulently, unlawfully or otherwise in violation of this clause 6, or any other provisions of this Purchase Policy or any other applicable terms and conditions.
6.5 IMPORTANT: Once a recipient accepts your Item Transfer you will not be able to (i) reroute your item to a new or different address once ordered or confirmed, or receive multiple Items at different addresses (because Items can only be delivered to one delivery address per order as specified in your confirmation of order); and (ii) cancel or otherwise get the transferred Item back (we will not be responsible for any costs or losses associated or that may arise out of Item Transfers and we accept no responsibility or liability for Item Transfers that are outside our control). An Item can only be transferred once. \
6.6 If an event is cancelled, rescheduled or materially altered, only the original purchaser of a transferred Item will be entitled to any refund or credit available under clause 10. We will only deal with the original purchaser of a transferred Item in respect of all matters relating to the Item delivered. It is the responsibility of the original purchaser of a Item to keep all the recipients of any transferred Items updated with any information we provide to the original purchaser.
6.7 To the maximum extent permitted by law, any liability we may have in connection with a Item will only be owed to the original purchaser of the Item, and not to any recipient to whom that Item may have been transferred (whether by Item Transfer or otherwise).
7.1 A Purchaser’s use of KNOCK-KNOCK App and is a personal revocable licence which may be withdrawn, and admission refused, at any time.
8.1 When purchasing Items from us, you are limited to the number of each item as per the Item availability, unless otherwise stated by the Merchant . Items may be restricted to a maximum number per person, per credit or debit card. We reserve the right to cancel any order(s) for Items purchased in excess of the relevant limits without notice.
8.2 Items may be sold subject to certain restrictions on use, such as restricted, or a minimum age for consumption or use. Any such restrictions will be displayed or otherwise notified to you before or at the time of booking. It is your responsibility to ensure that you read all notifications and other important information displayed or notified to you as part of the purchase process. We will not be responsible if you, your agents, employees, friends or family members under your order are refused delivery because of a failure to meet or prove that you/they meet any restrictions (e.g. a minimum age requirement or that a valid credit or debit card issued in your name).
8.3 You are not entitled to purchase any Item as a trader acting in the course of business with the intention of reselling your Item for profit unless formal written permission is given by us and the relevant Partner in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Items in breach of this clause, we reserve the right to cancel your Items without notice.
8.4 You may not resell or transfer your Items if prohibited by law. In addition, Partners may restrict or prohibit the resale or transfer of Items. Any resale or transfer (or attempted resale or transfer) of a Item in breach of the applicable law or any restrictions or prohibition imposed by a Partner is grounds for seizure or cancellation of that Item.
8.5 Items purchased from us may not: (a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or (b) be combined with any hospitality, any other merchandise, product or service to create a package for sale or other distribution, unless formal written permission is given by us and the relevant Partner in advance and provided that even if such permission is granted, use of our or any Partner’s trademarks and other intellectual property is subject to the express prior written consent of the owner.
9.1 Please note that advertised Items are subject to change.
10.1 If an Item is cancelled, or materially altered, we will use reasonable endeavours to notify you once we have all the relevant information and authorisation from our Partner using the account details you provided online at the time of ordering. However, we cannot guarantee that you will be informed of such cancellation, or alteration before the delivery of the Item. It is your responsibility to ascertain whether an Item has been cancelled, or altered and the date and time of any rescheduled delivery.
10.2 Cancellation: If an Item for which you have purchased is cancelled in full, your order will be cancelled, and you will be refunded the Sale Price of your Items or Packages (Service Charges and Order Processing Fees may be non-refundable). If you have purchased Items that is partly delivered and the remainder items in your order are cancelled, you may only be offered a proportionate partial refund. Perishable Items may not be cancelled proceeding order confirmation.
10.3 Rescheduling: If delivery of an an Item is rescheduled, Items will usually be valid for the new date (or you will be offered Items value corresponding with your original Items for the rescheduled delivery). If you notify us within the specified deadline that you are unable to receive the rescheduled Item delivery, you will be able to cancel your order and obtain a refund of the Sale Price of your Items (Service Charges and Order Processing Fees are non-refundable). Failure to notify us within any specified deadline that you are unable to attend the receive the items on the rescheduled delivery date will be deemed to be a reconfirmation of your order for Items for the rescheduled delivery date, and you will not be able to claim a refund. Delivery of Perishable Items cannot be rescheduled.
10.4 Material Alteration: If an Item for which you have purchased is "materially altered" (as defined in clause 10.5 below), Items will usually be valid (or you will be offered Items of a value corresponding with your original Items). If you notify us within the specified deadline that you do not wish to receive the altered Item, you will be able to cancel your order and obtain a refund of the Sale Price of your Items (Service Charges and Order Processing Fees are non-refundable). Failure to notify us within any specified deadline that you do not wish to receive the altered Item will be deemed to be a reconfirmation of your order for Items, and you will not be able to claim a refund. Perishable Items that have been altered, personalised or adapted for your use or consumption are non-refundable.
10.5 For the purposes of this Purchase Policy, a “material alteration” is a change (other than a rescheduling delivery) which, in our and the relevant Partner's reasonable opinion, makes the Item materially different to other or similar Items that purchasers of Items, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: the use of a different brand of consumables in your Items, delivery by a different courier than advertised.
10.6 To claim a refund under clause 10.2, 10.3 or 10.4, please follow the instructions we provide to you or apply at [email protected] (or such other address as notified to you by us). Where we instruct you to do so, you must provide photo evidence, correspondence from us or Partners and comply with any other instructions from us.
10.7 Refunds will be made using the same means of payment as you used for the initial purchase.
10.8 If you have purchased any Items which has been cancelled, rescheduled or materially altered and a refund in relation to the Items is due to you in accordance with clause 10.2, 10.3 or 1 0.4, unless the Item is a product and has already been delivered to you, we will also refund you the Sale Price of such perishable Items purchased from us as we deem fit. However, nothing in this clause 10 shall operate to exclude your right to cancel orders for non-perishable Items (as defined below), as set out in clause 11.
11.1 Items and Packages cannot be cancelled, exchanged or refunded after purchase, save in the circumstances set out in clause 10.
11.2 Furthermore, certain types of Items cannot be cancelled, exchanged or refunded after purchase, save in certain specified circumstances (as set out in clause 10.8). Such Items are referred to in this Purchase Policy as “Excluded Items”) and include: (a) any perishable goods you purchase during the twenty-four (24) hours immediately before the end of a promotional period or offer, or at any time on or after the promotion or offer expires, any perishable items purchased as part of a promotion or offer in which case at the time of purchase you will have agreed that your right to cancel will be lost. (b) end of line products and or products reduced to clear during the twenty-four (24) hours immediately before the end of a promotional period or offer, or at any time on or after the promotion or offer expires, any perishable items purchased as end of line products and or products reduced to clear in which case at the time of purchase you will have agreed that your right to cancel will be lost.
11.3 Save for end of line Items, Items reduced to clear and perishable goods and Items, you have the right, without giving any reason, to cancel such part(s) of your order that relate to the following Items, within the specified deadlines: (a) a faulty Item – within FIVE (5) days of the date of purchase with evidence of the fault. Please note, you are not entitled to cancel your associated Item purchase in such circumstances.
11.4 To exercise your right to cancel, you must inform us of your decision to cancel your purchase by a clear statement (e.g. an letter sent by post to KNOCK-KNOCK Bel Ombre, Mahe, Seychelles.
11.5 To meet the relevant cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period, as set out in clause 13.3, has expired.
11.6 If the Item has been provided to you by our Partner, you cannot cancel the Item through us; or if the Item has been provided to you by KNOCK-KNOCK, you may apply to cancel the Item at [email protected] (or such other address as notified to you by us). Returns must be sent promptly and, in any event, no later than fourteen (14) days from the day on which you communicate your cancellation to us and we advise you to obtain proof of sending. Please also note: you will have to bear the costs of returning the relevant Item(s), unless otherwise stated by us or the relevant Partner.
11.7 If you cancel a purchase under this clause 11, we will generally reimburse to you all payments received from you in relation to the relevant cancelled Upsell, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). However, if there is a loss or reduction in value of the relevant Item as a result of unnecessary handling by you, we may make a proportionate deduction from the reimbursement. Please be assured, you are only liable for any diminished value of the relevant Item resulting from your handling of the Item, other than such handling that is necessary to establish the nature, characteristics and functioning of the goods.
11.8 We will make necessary refunds under this clause 11 without undue delay, and no later than twenty-one (21) days after the day: (a) we receive the relevant Item back from you; or (b) you provide evidence that you have returned the goods; or (c) that we are informed about your decision to cancel your purchase, if there were no goods supplied.
11.9 We will make the reimbursement using the same means of payment as you used for the initial purchase. In any event, you will not incur any fees as a result of the refund.
12.1 The terms “including”, “include”, “in particular”, “e.g.” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
12.2 The headings used within this Purchase Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Purchase Policy.
12.3 Capitalised terms in this Purchase Policy shall have the special meaning ascribed to them as set out within this Purchase Policy.
13.1 You represent and warrant that the information that you submit to us in relation your account and in your use of the KNOCK-KNOCK Services is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts.
13.2 You represent and warrant that in using our app, you shall comply with all applicable laws and regulations of Seychelles, along with the terms of this Purchase Policy and any other applicable terms and conditions.
13.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the “Indemnified Parties”) against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of this Purchase Policy or any other applicable terms and conditions, breach of any applicable laws of Seychelles or regulations, or breach of any third party rights.
14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or a Partner’s negligence); or (c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.
14.2 To the maximum extent permitted by Seychelles law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the KNOCK-KNOCK Services and/or any purchases made under this Purchase Policy. In particular please note that: (a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an Item for which you have purchased Items under this Purchase Policy; (b) neither we nor any relevant Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and (c) neither we nor any relevant Partner shall be responsible or liable to you (and you will not be entitled to any refund) if admission to purchase and or receive an Item is refused or revoked at any time as a result of your breach of any Partner’s terms and conditions.
14.3 Unless otherwise stated in this clause 14, our and any relevant Partner’s liability to you in connection with an Item (including, but not limited to, for any cancellation, rescheduling or alteration of an Item) and any Items you have purchased shall be limited to the price paid by you for the Items, including any Service Charges but excluding any Order Processing Fees.
14.4 We are not responsible for any internet connection errors experienced while using the KNOCK-KNOCK Services or app.
14.5 We are not responsible for the actions or failures of any third party, promoter, affiliate, or other Partner. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of delivery of an item, use, consumption or otherwise. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your order of an item.
14.6 We will not be liable to you for failure to perform any of our obligations under this Purchase Policy to the extent that the failure is caused by a force majeure event ((meaning any cause beyond our reasonable control including without limitation, acts of God (including but not limited to fire, earthquake, storm, flood or other natural disaster), terrorist activities, nationalisation, war, military or usurped power or confiscation insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments, government sanction, blockage, embargo, labour dispute, strike, pandemics, illness)). This clause does not affect the terms of any clauses specifically providing for a right of refund.
14.7 Nothing in this Purchase Policy seeks to exclude or limit our or any Partner’s liability for death or personal injury caused by our or any Partner’s negligence, fraud or other type of liability which cannot by the laws of Seychelles be excluded or limited.
15.1 If we need to contact you, we will use your KNOCK-KNOCK app account contact details (or the contact details you provided at the time of purchase. It is your responsibility to inform us immediately of any changes to your contact details, before receipt of Items. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.
15.2 If you have any queries or complaints regarding your purchase, please contact us at [email protected], quoting any order reference numbers.
15.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within ten (10) business days of receipt.
15.4 We may need to contact one or more Partners for more information before responding to your query or complaint.
15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Partner. Please note, some complaints can take as much as twenty-eight (28) days to resolve.
15.6 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within twenty (28) days, you and we may attempt to settle it by mediation. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. The mediation shall be conducted in accordance with the ADR-ODR International Code of Practice current at the date of the referral to a certified Civil-Commercial Mediator who will set out the procedures to be adopted, the and the costs involved, and which terms are deemed incorporated into this Purchase Policy.
15.7 Nothing in this Purchase Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution. However, please note, we will contact an approved Alternative Dispute Resolution Provider for KNOCK-KNOCK and so it is likely that disputes will be dealt with under the ADR-ODR International dispute resolution procedure in any event.
15.8 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives.
16.1 If we delay or fail to enforce any of the provisions of this Purchase Policy, it shall not mean that we have waived our right to do so.
16.2 We shall be entitled to assign our rights and obligations under this Purchase Policy provided that your rights are not adversely affected.
16.3 If any provision of this Purchase Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Purchase Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately.
16.4 If any provision of this Purchase Policy is or becomes illegal, invalid or unenforceable pursuant to the law of Seychelles, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Purchase Policy.
16.5 Any of our and our Partners’ affiliates, successors, or assigns may enforce these terms in accordance with the Laws of Seychelles. Except as provided in the previous sentence, this Purchase Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Laws of Seychelles.
16.6 Nothing contained within this Purchase Policy and no action taken by you or us pursuant to this Purchase Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.
16.7 Any notice provided under this Purchase Policy shall be delivered upon receipt and shall be deemed to have been received at the time of transmission (if delivered by email).
16.8 This Purchase Policy shall be governed by and construed in all respects in accordance with Seychelles law and both you and we agree to submit to the non-exclusive jurisdiction of the Seychelles courts in relation to any dispute arising out of or in connection with this Purchase Policy.